Privacy Policy

Who we are

Our website address is:


The privacy policy sets out how this website uses and protects any information you provide. We are committed to ensuring that your privacy is protected. 


Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.


We require this information to provide you with the best service possible and for the following reasons: - internal record keeping - we may use the information to improve our products and services - we may periodically send promotional info out about new products, special offers or other information you may find useful. These can always be opted out of. 


When you place an order with The Online Sofa Shop in store, via our telesales department or on our website, the information that we collect and store relating to you is primarily used to enable us to provide our products and services to you. This is to ensure that we can carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.


The Online Sofa Shop will usually be responsible for delivery of all goods, however in rare cases we will hand this over to an external company. At which point we will share your name and address details with the external company who will use this only for delivery purposes. If you provide information to us about any person other than yourself, you must ensure that they understand how their information will be used.


You must also ensure that they have given their permission for you to disclose it to us and for you to allow us to use it for the purposes discussed with you e.g. to arrange for delivery of the furniture.


If you choose to communicate with us by text or other messaging services, this information will be stored for our records and will be retained securely for 3 weeks. 


If you choose to communicate with us by telephone, this information will be stored for our records and will be retained securely for 12 weeks. If you use our website to contact us, the information you provide to us will be stored and may be used to facilitate that request or service


We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. 


You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.


If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. 


We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. 




Cookies allow web applications to respond to you as an individual.


We only use this information for statistical analysis purposes and then the data is removed from the system.


The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.


Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.