Delivery Information

We know the importance of an online order and the expectations that customers have. With our company growing so fast, we have now launched our very own delivery service. This means we can promise you the important things. Reliable information in regards to delivery, a friendly service when at your door and the confidence in our staff to take care of your brand new sofa when it arrives.

We are based in Birmingham and have to plan your delivery. We provide you with 24 hours and a 2-3 hour time slot. 

If you require more notice for your delivery, contact us to request this or alternatively put the request in your order notes.

We deliver to England, Wales and Scotland. Contact us for more accurate time frames.
We don’t deliver overseas. However, we can deliver to freight companies within the UK. It is down to you the customer to arrange transport outside of the UK. Please see the map below to check your area.

If you are upstairs, you will need to contact us for the fee as this depends on how many flights of stairs and also the sofa you are ordering. If there is a lift, no further fees are required. 

Deliveries can depend on the area. Check the map below for time frames. It can be as little as 48 hours to 14 working days. 

Yes, we deliver 7 days a week. You may not be able to choose a weekend for delivery. Check with us before you order. 

If you don’t like the product, you can arrange for a collection.
There is a collection fee and the sofa would need to be returned to us in the same condition it was delivered to you. You have up to 14 days to return the item from the day of delivery. Charges apply.

Please see our full returns page 

Any damages caused to the item must be reported to us within 48 hours. 

The online sofa shop will not accept any liability for any damages made to your property whilst goods are being delivered to the customer. 

You can indeed, as long as we have a minimum of 2 weeks notice, you can choose your delivery date. This does depend on your area so please check with us before you order. 

Contact us with your door width and the sofa you would like and will be able to confirm for you. 

If you have not yet moved in, please do contact us before we begin planning your delivery. This saves time and gives us more time to plan around your actual move in date. 

Our drivers are selected carefully for this reason. All of our team are in-house, no agency staff etc. We trust our delivery team to deliver into your home without you there. We require written instruction by you to inform the team exactly what to do on the day of delivery. Alternatively if your not sure about this. We can provide an hour’s notice on the day if requested.

Our service includes

  • A 2 man delivery service.
  • Ground floor delivery into your room of choice.
  • 24 Hours notice for your delivery
  • Tracked
  • 2 – 3 Hour time slot provide to you the day before.
  • 30 minutes notice on the day.
  • We can also offer assembly on the day for a small fee (please check with us first)
  • If you’re not on the ground floor, contact us for a quotation.

We cover the UK Mainland and other areas.

Below are the areas we cover. If you are still unsure, contact us.

  • Zone 1 – Delivered within 24-72 hours = Free Delivery    B, CV, DY EXCLUDING DY10,11,12,13 AND 14, WS, WV.
  • Zone 2 – Delivered within 7 Working Days = £50   AL, BA, BB, BD,  BL, BR, BS, CB, CF, CH, CM, CR, CW, DA, DE, DN, DY, E, EN, FY, GL, GU, HA, HD, HP, HR, HU, HX, IG, KT, L, LE, LN, LS, LU, M, MK, N, NG, NN, NP, NW, OL, OX, PE, PR, RG, RM, S, SE, SG, SK, SL, SM, SN, SS, ST, SW, TF, TW, UB, W, WA, WC, WD, WF, WN, WR.
  • Zone 3 – Delivered within 10 Working Days = £60     BH, BN, CA, CO, CT, DH, DL, DT, EX, HG, IP, LA, LD, LL,  ME, NE, NR, RH, SA, SO, SP, SR, SY, TA, TN, TR, TS TQ, PL, YO, PO – Excluding IOW
  • Zone 4 – Delivered within 14 Working Days = £99    EH, FK, G, KA, KY, ML, TD, DG, PA1-PA19 ONLY.
  • Zone 5- Delivered within 14 Working Days = £159   AB, DD, IV, PH.
If your postcode is not listed above, you can contact us for a quotation, however, we cannot guarantee we will be able to deliver to you.